A. Please go to our Product Recalls page and enter the model number and manufacturing date to determine if your crib is being recalled.
A. We understand your frustration. Child Craft is a very reputable brand that has always focused on safety and had an excellent track record. Please understand that Foundations did not buy the company, but only the brands. Due to this structure of the acquisition, which occurred in 2009, Foundations is not capable of providing a fix to the product. Foundations was not involved in the product design or engineering.
A. The model number and date of manufacture can be found on a label similar to the photo below:
A. The model number starts with an F, followed by five numbers, one period, followed by two numbers. For example, F17801.41. The date of manufacture is MM/DD/YY. For example, June 30, 2010 would be 06/30/10. Please note that you need to enter the F and the next five numbers only. Please note that you will only be able to enter six digits in the model number field. In this example, you would enter F17801 only. Again, you will only be able to enter six digits in the model number field (F and five numbers).
A. If your crib is capable of converting to a toddler bed, and you have the appropriate guard rail, there is no problem. This recall does not affect that use of the product. The same applies to the day bed. There are no concerns with using this product for these functions. However, please be aware that use of the unit as a crib should be discontinued. Please dispose of the drop side assembly if you wish to continue to use as a day or toddler bed.
A. The CPSC has acknowledged that issues with drop sides can occur due to misassembly or age-related wear and tear and are advising consumers to get new cribs if their cribs are older than 10 years of age. Please note that there have been no incidents that Foundations is aware of, or that have been reported to the CPSC (that Foundations has been privy to) that would justify a recall on Child Craft branded products manufactured in 1999 or prior. We cannot tell you that your crib is safe. Please always ensure that your crib is properly assembled and that no hardware is loose or missing.
A. Foundations, nor the CPSC to the best of our knowledge, have any incident data that have caused concern that these products are unsafe – thus they are not subject to recall. Please always ensure that your crib is properly assembled and that no hardware is loose or missing.
A. If the information on the rebate form is complete and validated, you will receive a rebate check within 6 to 8 weeks.
A. You will receive a letter stating that there is missing information. You will be able to respond to this.
A. We strongly suggest that no modification is EVER made to any crib by the consumer. This relates to hardware replacements or any modification of any type. Due to the fact that we cannot verify that the modification is safe, we advise you to discontinue use and discard the crib. The safety of your child is the driving issue. No one wants a possibly unsafe or hazardous environment for your child.
A. No, we don’t. The current owners of Foundations Worldwide (who now own the Child Craft brands) were not involved in the design or manufacturing of the recalled products. It would be irresponsible to attempt to offer a fix to a product that we never designed or have product knowledge of.
A. That was a separate recall for a different issue, which was addressed by that specific recall. If your crib and the manufacturing date is specified by the recall, the crib is part of the recall – regardless of whether it has been recalled in the past or not. Please go to our Product Recalls page and enter the model number and manufacturing date to determine if your crib is being recalled.
A. No, you can not order any parts from Foundations to fix a crib that is subject to this recall.
A. If you know the product is a Child Craft drop side product, but cannot read the identification label, please email questions to Service@cribsafetyinfo.com.